Refusal:

– In case Luxury Rent Car.ae fails to deliver the chosen car, then an upgrade is proposed free of cost if not accepted then Luxury Rent Car.ae is liable to refund the full amount to the renter for their convenience.

– In case of a refusal by Luxury Rent Car.ae or partnered company due to any reason prior to entering the rental agreement, then Luxury Rent Car is liable to refund the full amount to the renter for their convenience.

Cancellation Policy:

1. Once a booking is made and wished to be cancelled, a flat 150 AED is applicable as an administrative cost.
   1. If a booking is made and the payment is already taken, then the full payment will be refunded within 5 working days.
2. If the booking is cancelled within 24-48 hours prior to the delivery/pickup time, then 50% of the payment will be charged.
   1. If a booking is made and the payment is already taken, then the remaining 50% payment will be refunded within 5 working days.
3. In case the booking is cancelled within 12-24 hours prior to the delivery/pickup time, then 75% payment is applicable, and the renter will be refunded the remaining amount within 5 working days.
   1. In case a booking is cancelled within 12 hours prior to pickup/delivery, then full payment is charged and non-refundable.
4. Bookings made within 24 hours or less notice are non-refundable and in the case of cancellation, full payment for the one day is charged.
   1. The remaining sum will be refunded back within 5 working days.
5. Once the service already started and the guest wants to cancel the booking at any stage of the service, the balance payment is non-refundable.

Accidents and Unexpected Faults for the Booked Vehicle:

The customer understands that the vehicle they book can be subjected to unexpected accidents and technical faults. If a situation of such arises, the customer will be offered a substitute/Similar car right away. The customer can not and shall not hold Luxury Rent Car.ae responsible for such situations. If the client refuses to have a substitute, then the customer will be liable for a full refund of the amount paid minus 3%.

Reckless driving:

All cars are monitored with GPS and system trackers, in case of reckless driving or overspeeding a notification will be sent, more than 3 warnings will lead turning off the vehicle canceling the booking of the customer.

Refunds:

Luxury Rent Car.ae is an online platform that connects the customers with their ideal cars available. Once a customer enters a contract with the car rental company at the time of Pickup/Delivery they accept to follow and obey the terms and policies of that specific company including their refund policy. Luxury Rent Car.ae holds the responsibility towards the fund of a client until the moment a customer enters an agreement with the car rental company. Once entered Luxury Rent Car.ae does not hold liability towards the funds of a customer as Luxury Rent Car.ae forwards the funds to the Car rental company.